Data Protection

Zetbaj Privacy Policy

Your privacy matters to us. This page explains exactly what personal data zetbaj collects, why we collect it, how we use it, and what rights you have over your own information. We keep things straightforward — no legal jargon, no hidden surprises.

Last Updated: January 2025

How Zetbaj Handles Your Privacy

Six core commitments that define how zetbaj treats your personal data every single day.

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End-to-End Encryption

Every piece of data you share with zetbaj — from your registration details to your payment information — is protected with industry-standard SSL encryption. Your data is never transmitted in plain text across our systems.

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We Never Sell Your Data

Zetbaj does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data belongs to you. We only share it when it is strictly necessary to operate your account or comply with legal requirements.

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Purpose-Limited Collection

Zetbaj only collects data that is genuinely needed to run your account, process your transactions, and improve the platform. We do not collect data speculatively or store information beyond the period it is needed.

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Full Transparency

This privacy policy tells you everything about how zetbaj uses your data. There are no hidden data practices, no undisclosed sharing arrangements, and no surprises. What you read here is exactly what happens with your information.

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Your Controls

You have the right to access, correct, or request deletion of your personal data at any time. Zetbaj provides straightforward ways to exercise these rights — just contact our support team and we will handle your request promptly.

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Secure Storage

All personal data held by zetbaj is stored on secured servers with strict access controls. Only authorised personnel with a legitimate operational need can access your account data, and all access is logged and audited.

1 Introduction

Zetbaj is committed to protecting the privacy of every player who uses our platform. This privacy policy explains how zetbaj collects, uses, stores, and protects your personal data when you visit our website, register an account, make deposits or withdrawals, or interact with any part of the zetbaj platform.

By registering on zetbaj or continuing to use the platform, you confirm that you have read and understood this privacy policy and that you consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, please do not use the zetbaj platform.

This policy applies to all personal data collected by zetbaj through the website at zetbaj.vip, through our mobile platform, and through any communications between you and the zetbaj support team. It does not apply to third-party websites or services that may be linked from our platform.

Plain Language Promise
We have written this privacy policy in plain, straightforward English so that every zetbaj player — regardless of their background — can understand exactly how their data is handled. If anything is unclear, contact our support team and we will explain it directly.

2 Data We Collect

Zetbaj collects personal data in several ways — directly from you when you register or interact with the platform, automatically when you use the platform, and occasionally from third-party verification providers. Here is a breakdown of the categories of data we collect:

Category Examples How Collected
Identity Data Full name, date of birth, gender Registration form
Contact Data Mobile number, email address Registration form
Financial Data bKash/Nagad/Rocket account number, transaction history Deposit and withdrawal forms
Verification Data National ID, passport copy KYC verification process
Technical Data IP address, device type, browser, operating system Automatically on platform use
Usage Data Pages visited, games played, session duration, bet history Automatically on platform use
Communications Data Support chat logs, email correspondence When you contact zetbaj support

Zetbaj does not collect any special category data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless you voluntarily provide it in the context of a responsible gaming request.

3 How We Use Your Data

Zetbaj uses the personal data we collect for specific, legitimate purposes. We do not use your data for anything beyond what is described in this privacy policy. The main purposes for which zetbaj processes your personal data are:

  • Account management: To create, maintain, and manage your zetbaj account, including verifying your identity and age.
  • Transaction processing: To process your deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate financial records.
  • Customer support: To respond to your enquiries, resolve disputes, and provide assistance when you contact the zetbaj support team.
  • Platform improvement: To analyse how players use zetbaj so we can improve the platform, fix bugs, and develop new features.
  • Security and fraud prevention: To detect and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited behaviour on the zetbaj platform.
  • Legal compliance: To comply with applicable laws and regulations, including anti-money laundering requirements and age verification obligations.
  • Responsible gaming: To monitor gaming patterns and identify players who may need support, and to enforce self-exclusion requests.
  • Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional offers from zetbaj.

4 Legal Basis for Processing

Zetbaj processes your personal data on the following legal bases, depending on the purpose of the processing:

  • Contract performance: Processing that is necessary to operate your zetbaj account and fulfil our obligations to you as a player — including processing transactions and providing access to games.
  • Legal obligation: Processing that is required to comply with applicable laws, such as identity verification, age checks, and anti-money laundering reporting.
  • Legitimate interests: Processing for fraud prevention, platform security, and improving the zetbaj platform, where these interests are not overridden by your privacy rights.
  • Consent: Processing for marketing communications and non-essential cookies, where you have given your explicit consent. You may withdraw this consent at any time by contacting zetbaj support.
Your Consent
Where zetbaj relies on your consent to process data, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing that took place before the withdrawal.

5 Data Sharing

Zetbaj does not sell, rent, or trade your personal data to any third party. We only share your data in the following limited circumstances, and only to the extent necessary for the stated purpose:

  • Payment processors: We share financial data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers process your data under their own privacy policies and are bound by strict data security obligations.
  • Identity verification providers: We may share identity documents with third-party KYC (Know Your Customer) verification services to confirm your age and identity as required by our operating obligations.
  • IT and platform service providers: We work with technology partners who help us operate the zetbaj platform. These partners are contractually bound to process your data only on our instructions and to maintain appropriate security standards.
  • Legal and regulatory authorities: We may disclose your data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights and safety of zetbaj or its players.
  • Business transfers: In the event of a merger, acquisition, or sale of zetbaj's business, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and the privacy policy that will apply going forward.

In all cases where zetbaj shares your data with third parties, we take steps to ensure that appropriate data protection safeguards are in place.

6 Cookies and Tracking

Zetbaj uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. A cookie is a small text file stored on your device when you visit a website.

The types of cookies zetbaj uses are:

  • Essential cookies: These are required for the zetbaj platform to function. They enable core features like account login, session management, and security. You cannot opt out of essential cookies while using the platform.
  • Analytics cookies: These help us understand how players navigate zetbaj — which pages are most visited, where players spend the most time, and where they encounter issues. This data is used in aggregate and does not identify individual players.
  • Preference cookies: These remember your settings and preferences, such as your language choice, so you do not have to re-enter them each time you visit zetbaj.
  • Marketing cookies: These are only placed with your consent and are used to show you relevant promotional content from zetbaj. You can withdraw consent for marketing cookies at any time.
Cookie Control
You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the zetbaj platform.

7 Data Retention

Zetbaj retains your personal data only for as long as it is necessary for the purposes described in this privacy policy, or as required by applicable law. The general retention periods we apply are:

  • Account data: Retained for the duration of your account and for a period of five years after account closure, to comply with anti-money laundering and record-keeping obligations.
  • Transaction records: Retained for a minimum of five years from the date of the transaction, as required by financial regulations.
  • Identity verification documents: Retained for five years after account closure or the completion of the verification process, whichever is later.
  • Support communications: Retained for two years from the date of the last communication, unless the matter relates to an ongoing dispute or legal proceeding.
  • Technical and usage data: Retained for up to 24 months, after which it is anonymised or deleted.

When your data is no longer required, zetbaj will securely delete or anonymise it so that it can no longer be linked to you as an individual.

8 Data Security

Zetbaj takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

  • SSL/TLS encryption for all data transmitted between your device and the zetbaj platform.
  • Encrypted storage of sensitive data, including payment information and identity documents.
  • Strict access controls ensuring that only authorised zetbaj personnel can access personal data, and only to the extent required for their role.
  • Regular security audits and vulnerability assessments of the zetbaj platform and infrastructure.
  • Two-factor authentication options for player accounts to reduce the risk of unauthorised access.
  • Incident response procedures to detect, investigate, and respond to any data security breaches promptly.

While zetbaj takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your zetbaj account and never share your login credentials with anyone.

9 Your Rights

As a zetbaj player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the zetbaj support team at [email protected]. We will respond to all requests within 30 days.

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Right to Access

Request a copy of the personal data zetbaj holds about you.

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Right to Rectification

Ask us to correct any inaccurate or incomplete data we hold about you.

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Right to Erasure

Request deletion of your personal data where there is no longer a legal basis for us to hold it.

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Right to Restriction

Ask zetbaj to restrict processing of your data in certain circumstances.

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Right to Portability

Receive your personal data in a structured, machine-readable format.

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Right to Object

Object to processing of your data based on legitimate interests, including direct marketing.

Please Note
Some rights are subject to limitations — for example, we may not be able to delete data that we are legally required to retain. Where this applies, we will explain the reason clearly when responding to your request.

10 Children's Privacy

The zetbaj platform is strictly for adults aged 18 and over. Zetbaj does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on zetbaj or provided us with personal data, please contact our support team immediately at [email protected].

Upon receiving a verified report of a minor's account, zetbaj will close the account, delete all associated personal data, and return any deposited funds to the payment source. We take underage gambling extremely seriously and have age verification procedures in place to prevent it.

11 Changes to This Policy

Zetbaj may update this privacy policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes that materially affect how we use your data, we will notify registered players via email or an in-platform notification before the changes take effect.

Your continued use of the zetbaj platform after any changes to this privacy policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how zetbaj protects your privacy.

12 Contact Us

If you have any questions, concerns, or requests relating to this privacy policy or the way zetbaj handles your personal data, please get in touch with our support team. We take all privacy enquiries seriously and will respond as quickly as possible.

Response Time
We aim to respond to all privacy-related requests within 30 days. For urgent security concerns — such as suspected unauthorised access to your account — contact us immediately and we will prioritise your case.

Play on Zetbaj With Full Confidence

Now you know exactly how zetbaj protects your privacy. Register your free account today, make your first deposit via bKash or Nagad, and enjoy over 100 games — knowing your personal data is in safe hands.

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